Over 15 years experience in Managed IT Services & 7 years in Telecommunications
Unlike the big telcos, our team is located here in Melbourne's South East giving us the advantage of understanding your business needs on a local level and thanks to our "not off the shelf" solution we can customise your PBX to your exact needs.
Active Users Worlwide
Projects Delivered
With WebRTC Kite a website visitor can communicate with your company staff via chat, audio/video call, desktop sharing and file transfer; with just one click. Kite is fully integrated into the PBX Unified Communication system, turning the corporate website into an efficient marketing tool.
Our solution facilitates internal and external communication between companies and their customers from anywhere in the world, via web browser and the app.
Our Unified Communications & Collaboration solution ensures the best user experience by providing you with one single web interface to manage real-time communication with internal and external users: audio and video calls, conferencing, desktop sharing, corporate chat and more...
Would you feel safe knowing you are buying a PBX that needs additional, expensive applications to be safe? Secure-by-design, means our product does not need SBCS or VPNS: voice and data are ALWAYS protected because it is created with a native encryption system.
What the Cloud and browser-based Unified Communications can do for you
Our solutions and services
As a new service, we are now the first Unified Communication Vendor to offer a complete range of hardware and software products as a Service. Moreover, thanks to the Wildix HWaaS formula, your customers can enjoy a fully guaranteed system and the latest products that are always updated.
If your office shuts down due to unforseen circumstances, instead of losing your staff, you could keep 100% of them working, even when the office closes down. Studies indicate productivity actually increases by up to 20% and absence rate decreses by up to 20%, their work-life balance improves by 80% and are on average more likely to be satisfied with their jobs. With our work from home solution, you and your team can go back to communicating and collaborating over projects instantly, working from home with all the efficiency and presence of being in the office.
Considering upgrading your business telephone system? Then you may have some important questions you need answered. Unlike the big telcos, our solution is completely scalable and customisable so prior to any planning, we do a busines analysis to ascertain your specific communication needs. During this process we speak to staff and answer any questions they may have. Once we are clear of the communication processes, we consult with your management and offer the features we consider best for your business needs. Our goal is to offer a streamlined solution which is easy to use and saves you money long term.
Without monitoring, control and analysis there is no strategy. Our Wildix solution offers efficient reporting tools that provide you with the information relative to the call activity of employees, such as number, duration, type and costs of all the calls received and made by your staff and customers. For call centres real-time SLA (Service-Level Agreement) monitoring tools are also available.
Many software products and web applications (CRM, ERP, Fias/Fidelio) already integrate our Unified Communications capabilities and are ready to be used with our PBX communication system. Systems from providers like Zendesk, Salesforce, ZOHO, SAP, Google, vTiger, Microsoft Teams, Oracle, Outlook, Office 365, Freshdesk and many more are out of the box supported.
All our Unified Communications features are available also in the cloud. Customers can add a physical on-premise PBX for local failover. Our PBX can also be virtualised on any environment, including VMware or any Linux platform. Additinally a 19" standard rack Hardware Appliance is also available.
Proven solution, experience and ongoing customer support
Our processes are the key
Utilising our framework is the key to our success. Customers benefit from an end-to-end solution individually designed by our telephony specialists.
Wildix Solution
Make the right choice the first time. Our solution is used and trusted by Government, Education, Media and a mix of small, medium and large business.
Training Support
Training is the key to the success of any project. We are proud of each installation and training and ongoing support is how we ensure you, your staff and your customers get the most from our solution.